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Choosing childcare – questions to ask childcare providers

These are just some of the questions you should ask when visiting a childcare provider. You will also need to think about the things that matter to you and your child and make sure you ask about them too.

Vacancies and costs

Are there vacancies - is there a waiting list and if so how long?
Do you have to pay a deposit? If so, what's it for? Is it returnable?
How much does the setting charge per hour/day?
Do you have to pay for holidays/meals/nappies/other activities?
Do they offer a settling in period? If so, how long for?

Staffing and premises

What is the ratio of staff to children? How many children do they care for?
Do they operate a key (named) worker system?
How will they keep you informed about your child's progress?
What opportunities are there for you to be involved?
What is staff turnover like?
How well qualified are the staff?
Are all the criminal records checks up to date?
Is there plenty of outdoor space?
Can you see a copy of the registration certificates and inspection reports for the setting?

Activities and support

What are the daily routines and how can they incorporate your child's and other children's routines?
Where can your child sleep or rest?
What if your child is unhappy? How would they be looked after?
What are their policies on discipline and how do they manage children's behaviour?
How will your child's dietary requirements be accommodated?
What systems do they have in place if a child has a severe food allergy?
How will your child's cultural background be reflected and respected?
Are there staff members from different backgrounds? Do they have books and activities representing all cultures? What about food/music/religious festivals?